Ngāpae Holiday Park · Te Oneroa ā Tohe
Guest Information &
Booking Conditions
Kia ora and welcome. To make sure every guest has a safe and enjoyable stay, the following booking conditions and park policies apply to all reservations.
01Bookings & Payment
Standard stays
Pay on arrival
No deposit required. Payment is due at check-in. You’re welcome to pay in advance if you prefer.
Peak & events
Full prepayment
Full payment required 21 days prior to arrival. Bookings are not confirmed until payment is received.
Christmas & New Year
3-night minimum
Full payment required 21 days before arrival. Minimum stay of 3 nights applies.
Major events (e.g. Snapper Bonanza)
5-night minimum
Full payment required 21 days before arrival. Minimum stay of 5 nights applies.
Group, wedding & event bookings
Single payer bookings
- › 30% deposit required within 7 days of booking
- › Balance due 7 days prior to arrival
Individual guest bookings (rooms held)
- › Rooms held until 14 days prior to arrival
- › Unconfirmed rooms released after this date — availability not guaranteed
Corporate bookings
Must be prepaid in full 7 days prior to arrival, or approved for invoicing at the time of booking.
Venue hire
Our lounge and courtyard (capacity ~80–100) is available for group, wedding, and private event bookings. A venue hire fee, cleaning fee, and refundable security bond apply. Please contact us to discuss your requirements and get a quote.
Payment methods
- › Credit card
- › Direct credit
- › EFTPOS
02Credit Card & Booking Security
A valid credit card must be held on file for all bookings to secure the reservation and cover any incidental charges, damages, or unpaid balances.
- › Online bookings: card details are securely captured at the time of booking
- › Phone or email bookings: card details may be provided over the phone, or a refundable security bond may be required on arrival
03Changes & Cancellations
| Booking type | Payment | Cancellation window | Refund position |
|---|---|---|---|
| Standard (BAU) | Pay on arrival | 72 hours | First night charged inside window |
| Peak / Events (e.g. Snapper Bonanza) | Full prepayment (21 days prior) | 21 days | Non-refundable |
| Christmas / New Year | Full prepayment (21 days prior) | 21 days | Non-refundable |
| Group (single payer) | 30% deposit + balance 7 days prior | Case-by-case | Case-by-case |
| Corporate | Prepay or approved invoice | Standard | As agreed |
- › No refunds for early departures
- › Changes are subject to availability
- › An administration fee of up to $25 per room or site may apply where a refund is processed
Ngāpae Holiday Park understands that unforeseen circumstances can arise. Management may consider variations to this policy at its discretion.
04Accommodation Information
All units include a heater and fan.
Linen & towels
- › Ensuite & self-contained units: linen and towels fully provided
- › Basic units: sheets and pillows included. Towels and blankets BYO, or hire available on request.
Unit types
Basic units
Shared use of communal kitchen and bathrooms. Please do not remove kitchen items from the communal area.
Ensuite units
Linen, towels, fridge, jug, and toaster provided. Private ensuite bathroom.
Self-contained units & cabins
Fully equipped kitchen with all required facilities. Everything you need for a comfortable, independent stay.
05Campsites & Vehicle Requirements
- › Powered sites: campervans and caravans only
- › Non-powered sites: tents and vehicles welcome
Vehicle requirements
- › Current Electrical Warrant of Fitness required
- › Gas certification must be current
- › RCD or isolating transformer required
- › Wastewater must be contained and disposed of at the dump station
06Arriving at the Park
Check-in & check-out
- › Check-in: from 2:00pm on your arrival day
- › Check-out: by 10:00am on your departure day
- › Early check-in and late check-out subject to availability — please contact us in advance
Gate access
The park gate is closed each evening for security but is not locked. If arriving late or heading in and out during your stay, you can unlatch and open the gate yourself.
07Pets & Visitors
Pets
- › Pets permitted on campsites only — must be kept on a lead at all times
- › Small dogs welcome in Kahu & Muriwhenua cabins
- › No pets in any other units or buildings
Visitors
- › Day visitors: 9:00am – 8:00pm. Must register at reception on arrival.
- › Overnight visitors: must register, pay the applicable rate, and must not exceed maximum occupancy
08Facilities & Services
- › Laundry: $4 wash / $4 dry
- › Communal kitchen: please clean up after yourself
- › BBQ: must be cleaned after use — a cleaning fee applies if not
- › Pool & playground: children must be supervised at all times
- › Wi-Fi: limited availability on site
09Park Rules
- › Speed limit: 5 km/h throughout the park
- › Quiet hours: 10:00pm – 7:00am
- › No open fires, braziers, or fireworks
- › No parties or disruptive behaviour
10Security & Charges
- › Vehicle registration required at check-in
- › Valid credit card must be held on file for the duration of your stay
- › Key replacement fee: $25 if key is lost
- › Any damage or cleaning charges will be billed to the booking holder
11Respecting the Environment
Ngāpae Holiday Park sits within a place of deep significance to NgāiTakoto. We ask all guests to:
- › Sort and recycle correctly using the bins provided
- › Use the designated fish cleaning areas
- › Respect the natural environment throughout your stay
12Emergencies
- › Emergency assembly point: near the swimming pool
- › Emergency services: dial 111